What is important for your business?
A simple question isn't it? And yet so many managers get it wrong. What is important for any business?
There's only one right answer. In the global marketplace, there's no reward for coming in second, and nobody will give you an award for participating.
This is where the big boys play, and they are all competing with you.
The global commercial landscape has been irreversibly changed by the 2008 crash and the incredibly fast advent of e-commerce. While the meatspace stores dwindle and fall, online commerce rises.
It is estimated that, in 2014, over 30 million work hours were wasted by clerical workers and management due to old and unfit for purpose business processes in the UK.
Things like lack of communication, duplicate work due to non integrated systems, expensive customer support and many more account for most of this wasted time.
It is likely that this number is severely underestimated- all it takes is every clerical and admit staff in the UK wasting 2 hours a day on needless tasks.
Every unclear schedule, any data duplication, they all add up to great loss to a business.